Refund policy
Return and refund policy
Last updated: October 12, 2026
We want you to love what you ordered from Donaire fashion. If something isn't right, here is how returns, exchanges and refunds work.
Return window You can request a return within 30 days of receiving your order.
Eligibility Items must be unworn, unwashed and in the same condition you received them, with tags attached and in their original packaging. Please keep your order number or proof of purchase.
Final-sale items For hygiene and safety reasons, the following cannot be returned unless they arrive damaged, defective or incorrect:
- Pierced earrings
- Opened or used beauty, skincare, makeup and personal-care products (including hair tools, shavers and nail and lash products)
- Lingerie, intimates and swimwear
- Items marked as final sale
- Gift cards
How to start a return Email agentvc64@gmail.com with your order number and the item(s) you would like to return. We will reply with return instructions and the address to send your items to. Items sent back without first requesting a return will not be accepted. Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect. Original shipping charges are not refundable.
Damaged, defective or incorrect items Contact us within 7 days of delivery with your order number and photos of the item and packaging, and we will make it right with a replacement or a full refund.
Exchanges Return the item you have and, once the return is accepted, place a new order for the size or color you want.
Refunds Once we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us.
Order cancellations Orders can be cancelled within 12 hours of being placed, as long as they have not yet been processed.
Contact agentvc64@gmail.com · +1 410-513-5701