Refund Policy

Last updated: October 12, 2026

We want you to love what you ordered from Donaire fashion. If something isn't right, here is how returns, exchanges and refunds work.

Return window

You can request a return within 30 days of receiving your order.

Eligibility

To be eligible, items must be unworn, unwashed and in the same condition you received them, with tags attached and in their original packaging. Please keep your order number or proof of purchase.

Final-sale items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged, defective or incorrect:

Pierced earrings
Opened or used beauty, skincare, makeup and personal-care products (including hair tools, shavers and nail and lash products)
Lingerie, intimates and swimwear
Items marked as final sale
Gift cards

How to start a return

Email us at agentvc64@gmail.com with your order number and the item(s) you would like to return. We will reply with return instructions and the address to send your items to. Items sent back without first requesting a return will not be accepted.

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. Original shipping charges are not refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging, and we will make it right with a replacement or a full refund.

Exchanges

The fastest way to get a different size or color is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

Order cancellations

Orders can be cancelled within 12 hours of being placed, as long as they have not yet been processed. Contact us as soon as possible with your order number.